Join our Team

Empowering our community to achieve greater health and wellbeing

We are a friendly, high achieving practice team, dedicated to delivering excellent patient care. Our vision is to empower our community to achieve greater health and wellbeing, with everyone in our team playing a part to support this. 

We look to recruit individuals who are committed to delivering exceptional service to our patients and those who recognise themselves in our values. If this sounds like you, please take a look through our current vacancies as they appear.

Job Summary
We are seeking a motivated and patient-focused Clinical Pharmacist to join our friendly and supportive team within our purpose-built practice. The post holder will work as part of the multidisciplinary team to deliver high-quality clinical medication reviews supporting safe, effective, and evidence-based use of medicines.

The role includes undertaking structured medication reviews, managing polypharmacy, supporting patients with long-term conditions, providing expert medicines advice to clinicians and patients, reconciling medicines following hospital discharge, contributing to medicines safety and clinical governance, and responding to medication-related queries from practice staff and patients.

Hours

This position offers up to 37.5 Hours per week. Flexible Hours will be considered.

Salary

Dependent on experience.

Main duties of the job

There may be, on occasion, a requirement to carry out other tasks depending on workload and staffing levels.

• Undertake structured medication reviews and proactively manage polypharmacy to optimise patient outcomes.
• Support patients with long-term conditions through medication optimisation and evidence-based therapeutic review.
• Provide dedicated clinical pharmacy support to care homes, including undertaking structured medication reviews for care home residents.
• Respond to medicines-related queries from care home staff and support safe medicines management within care home settings.
• Ensure medicines are safe, appropriate, and effective, identifying and reducing medicines-related risks.
• Provide expert, evidence-based medicines advice to GPs, nurses, and other members of the multidisciplinary team.
• Respond to medication-related queries from practice staff and patients in a timely and professional manner.
• Reconcile medicines following hospital discharge and other care transitions to ensure continuity and safety.
• Contribute to medicines safety initiatives, clinical audit, and quality improvement activity.
• Supervise and support pharmacy technicians as part of the practice pharmacy team.
• Maintain accurate and contemporaneous clinical records using EMIS and other IT systems in line with practice policy and professional standards.
• Maintain patient confidentiality at all times in accordance with information governance requirements.
• Engage in continuing professional development to maintain and enhance clinical knowledge and competence.

Person Specification

Qualifications

Essential

• Master’s degree in pharmacy (MPharm) or equivalent.
• Registered Pharmacist with the General Pharmaceutical Council (GPhC).
• Independent Prescriber qualification.
• CPPE Primary Care Pharmacy Education Pathway (or working towards completion).

Desirable

• Postgraduate diploma in Clinical Pharmacy or equivalent postgraduate qualification/experience.

Experience

Essential

• Strong clinical and therapeutic knowledge with up-to-date understanding of NICE and relevant national and local guidelines.
• Experience in medicines optimisation and structured medication reviews.
• Understanding of general practice and primary care prescribing processes.
• Ability to manage polypharmacy and long-term condition medication management.
• Excellent communication and interpersonal skills (written and verbal).
• Good IT skills and confidence using clinical systems.
• Ability to work autonomously and as part of a multidisciplinary team.
• High attention to detail with the ability to prioritise workload and manage competing demands.
• Commitment to confidentiality, professionalism and continuous professional development.
• Enhanced Disclosure Barring Service (DBS) check.
• Full UK driving licence with access to a vehicle.

Desirable

• Experience working in general practice or primary care.
• Experience using EMIS and/or Docman (or similar clinical systems).
• Experience supervising or supporting pharmacy technicians.
• Experience contributing to clinical audit or quality improvement activity.

Benefits

• Friendly team and supportive environment: join our welcoming team of healthcare professionals who collaborate with not just our team, but our community through our Collaborative Practice Initiative and Friends of Berrycroft charity.
• State-of-the-art facility: work in a new purpose-built centre equipped with modern amenities. Enjoy the convenience of an onsite cafe and childcare providers nearby.
• Free Parking: onsite parking and electric car charging ports available
• On-Site Discounts: our inhouse coffee shop, staff discount available
• NHS Pension: NHS contribution full pension in line with annual salary
• Blue Light Card Discounts: discounts available on thousands of brands and services
• Employee Forum: have your voice heard and collaborate with our wider team The team has also been instrumental in shaping our recognition framework and contributing valuable input on various initiatives.
• Employee Assistance Programme (EAP): 24-hour confidential helpline for all employees providing counselling, legal advice, and information. It is inclusive of employee’s immediate family members.

UK Registration & Right to Work

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Applicants must have the legal right to work in the UK.

Job Type: Permanent

Work Location: In person

Job Types: Full-time, Part-Time, Permanent

Work Location: In person

Job Overview

To assist the business director with operational leadership and coordination across the practice, acting as the central point for day-to-day issues, escalation, and service delivery support. The role leads the operations assistant, business liaison, and patient services team leaders, and supports the Business to ensure services are delivered safely, efficiently, consistently, and with a strong patient experience focus.

Hours 37.5 per week

Salary £42,000 - £43,500

Key Responsibilities

There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

All staff at BK Health have a duty to conform to the following:

This role will provide operational oversight and act as a central coordination point or operational issues, troubleshooting day-to-day problems and handling matters appropriately including:

• IT and digital coordination – provide first-line coordination and practical support for day-to-day IT and digital issues affecting operational teams.
• Act as a link between staff and external/internal system support providers, ensuring issues are logged, tracked, and progressed.
• Support systems use, troubleshooting, and adoption of digital processes and help maintain operational continuity during system issues, upgrades, or outages.
• Health and Safety and Facilities – Support day-to-day health and safety facilities coordination by monitoring risks, escalating issues, tracking actions, and helping to maintain records and policies for audits and inspections.
• Clinical Rota Management – Lead and support the Rota manager to ensure Rota templates maximise appointment availability and changes are communicated to all teams.
• Website, social media and Patient Communications – Oversee patient communications via the practice website and social media, ensuring content is up to date, accurate, and aligned with service changes, and supporting the drafting, approval, and scheduling of routine updates.
• Team Leadership – Lead and develop the patient services team leaders, operations assistant and Rota manager.
• Patient Experience and Service Quality – Support the patient services and the business director in improving patient experience across the front-line services and administrative pathways.
• Use data, feedback, and operational insight to identify trends, service gaps, and improvement opportunities.
• Executive Support – Provide proactive and high-level executive support to the Business Director and Board.
• Anticipate priorities, prepare papers, coordinate actions, manage follow-up activity, and support delivery against business objectives.
• Governance and Compliance - Support the practice’s governance and compliance framework by coordinating policies, audits, actions plan, risk logs, incident follow-up, mandatory processes, and evidence gathering, while working with relevant leads to ensure responsibilities are clearly allocated.
• Process and Systems Coordination – Map, document, and embed standard operating procedures and working practices where needed.
• Project and Change Support – Coordinate and support operational projects, service changes, and improvement initiatives.

Experience

(Essential)

• Educated to A-Level standard or equivalent experience.
• Sound understanding of operational management in a GP practice, primary care, NHS, or similarly complex service environment.
• Good understanding of patient service delivery, governance, compliance, and service improvement principles.
• Working knowledge of employment-related people management processes such as induction, absence management, performance support, and conduct issues.
• Strong understanding of confidentiality, information governance, and professional boundaries.
• Experience of supervising or managing staff in a busy operational or service-led environment.
• Experience of coordinating day-to-day operations, resolving problems, and managing competing priorities.
• Experience of supporting meetings, preparing papers, maintaining action logs, and providing senior administrative or executive support.
• Experience of working across teams and building effective working relationships.
• Experience of reviewing processes and implementing improvements.
• Strong leadership skills with the ability to motivate, support, and challenge other constructively.
• Excellent organisational skills and the ability to coordinate multiple workstreams in a fast-paced environment.
• Ability to build credibility quickly and work confidently with staff at all levels.
• High emotional intelligence, resilience, and professionalism.
• Strong IT and digital skills, with confidence using practice systems and Microsoft 365 applications.
• Strong problem-solving skills and sound operational judgement.
• Strong project management skills.
• Compassionate, approachable, and patient focused.
• Proactive, dependable, and solutions oriented.
• Calm under pressure and able to adapt in a changing environment.
• Committed to high standards, continuous improvement, and team development.
• Handle sensitive and confidential information with discretion and sound judgement.
• Promote a culture of empathy, accountability, professionalism, and service excellence.

(Desirable)

• Management or leadership qualification, or willingness to work towards one.
• Training in quality improvement, project management, governance, or coaching.
• Experience of supporting organisational change, digital implementation, or service redesign.

Benefits

• Friendly team and supportive environment: join our welcoming team of healthcare professionals who collaborate with not just our team, but community through our Collaborative Practice Initiative and Friends of Berrycroft charity.
• State-of-the-art facility: work in a new purpose built centre equipped with modern amenities. Enjoy the convenience of an onsite cafe and childcare providers nearby.
• Free Parking: onsite parking and electric care charging ports available.
• On-Site discounts: our in-house coffee shop, staff discount available.
• NHS Pension: NHS contribution full pension in line with annual salary.
• Blue Light Card Discounts: discounts available on thousands of brands and services.
• Employee Forum: have your voice heard and collaborate with our wider team. The team has also been instrumental in shaping our recognition framework and contributing valuable input on various initiatives.
• Employee Assistance Programme (EAP): 24-hour confidential helpline for all employees providing counselling, legal advice, and information. It is inclusive of employees immediate family members.

https://uk.indeed.com/job/assistant-business-manager-c536a83465e92346