Join our Team

Our Vision

Empowering our community to achieve greater health and wellbeing

We are a friendly, high achieving practice team, dedicated to delivering excellent patient care. Our vision is to empower our community to achieve greater health and wellbeing, with everyone in our team playing a part to support this. 

Our Values

 

Optimising Healthcare Supportive Team Kindness Equality & Respect Training for Tomorrow
At Berrycroft we seek to enable and empower our community members so they can access what they need to live a healthy life Our team members are committed to supporting each other to deliver excellent patient care. We treat each other, our patients, and visitors with kindness. We seek to create an inclusive environment where everyone is treated with fairness and respect. We are committed to creating a learning environment to inspire and train future talent, giving everyone the opportunity for progression.

Current Vacancies

We look to recruit individuals who are committed to delivering exceptional service to our patients and those who recognise themselves in our values. If this sounds like you, please take a look through our current vacancies as they appear.

Patient Services Advisor

A great opportunity is available to join our thriving, friendly, high achieving practice at Berrycroft Community Health Centre. We are looking for an enthusiastic member to join our Patient Services Team, for 27.5 hours per week.

Hours 27.5 per week

Working Pattern

Monday: 13:00-18:30

Tuesday: 8:00-13:30

Wednesday: 13:00-18:30

Thursday: 8:00-13:30

Friday: 13:00-18:30

Job Type Part-Time, Permanent, in-person

Main duties of the job

The post- holder is responsible for welcoming patients, call handling and booking appointments, providing general administrative assistance to the practice team and directing patients to the most appropriate service or healthcare professional in a friendly, positive and compassionate way.

Job Responsibilities

  • Answer and navigate incoming calls to ensure wait times are kept to a minimum.
  • Welcome patients appropriately in person and respond to all queries and requests for assistance, with kindness.
  • Deal with internal and external enquiries, such as taking and passing on accurate messages from patients, PCN, secondary care or other associated healthcare agencies.
  • Process and redirect tasks from practice emails.
  • Take payment for private services.
  • Book appointments in line with written protocols, appointment and other clinical IT systems, recognise and understand life-threatening situations and react accordingly.
  • Ensure patients with no appointments but who need urgent consultation are seen in a logical and non-disruptive manner and booked into respective clinics dependant on their symptoms.
  • Signpost patients to other external agencies and referral to social prescribers.
  • Explain practice arrangements to new patients and those seeking temporary cover and ensure documentation completed, checked, and progressed to workflow.
  • Keep the reception area, notice boards and leaflet dispenser tidy and free from obstruction and clutter.
  • Add requests for home visits onto the system ensuring careful recording of all details.
  • Carry out EMIS, and other administrative tasks such as word processing, filing, photocopying and scanning.
  • Champion training of new starters to the team.

Page last reviewed: 10 February 2026
Page created: 07 September 2022